Privacy Policy

Privacy Policy

Effective Date: 26 June 2026

Printie is a trading name of BRU Print and Packaging Limited ("Printie", "we", "our", or "us"). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit Printie.co, request a quotation, place an order, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

Printie is operated by:

BRU Print and Packaging Limited

350 Essex Road
London
N1 3PD
United Kingdom

Company Number: 10886113

VAT Number: GB280768277

For privacy-related enquiries, please contact:

Email: privacy@printie.co

2. Scope of this Policy

This Privacy Policy applies to:

visitors to our website;
customers who request quotations;
customers placing orders;
individuals contacting our customer service team;
suppliers and business partners where applicable.

This Policy does not apply to third-party websites that may be linked from our website.

3. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Information you provide directly

Full name
Company name
Email address
Telephone number
Billing address
Delivery address
VAT number (where applicable)
Artwork and design files
Packaging specifications
Messages submitted through contact forms
Quotation requests
Order details

Payment Information

Payments are processed securely through authorised third-party payment providers.

We do not store your complete payment card details on our servers.

Information collected automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referral source
Cookies and similar technologies

4. How We Use Your Information

We use your personal information to:

provide quotations;
process orders;
manufacture customised printed products;
deliver products;
communicate regarding your order;
verify artwork submissions;
provide customer support;
improve our products and services;
analyse website performance;
detect fraud and maintain security;
comply with legal obligations.

5. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal information on one or more of the following legal bases:

Performance of a Contract

To provide quotations, process orders and fulfil our contractual obligations.

Legitimate Interests

To improve our services, maintain website security, prevent fraud and operate our business efficiently.

Consent

Where required by law, such as for marketing communications or non-essential cookies.

You may withdraw your consent at any time.

Legal Obligation

Where processing is required by applicable laws and regulations.

6. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you:

product updates;
promotional offers;
packaging inspiration;
company news.

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

We will never sell your personal information to third parties for marketing purposes.

7. Sharing Your Information

We may share your personal information with trusted third parties where necessary, including:

delivery and courier providers;
payment service providers;
IT and hosting providers;
website service providers;
printing and production partners;
professional advisers;
accountants;
legal advisers;
regulatory authorities where legally required.

All third parties are required to process your information securely and only for authorised purposes.

8. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are implemented in accordance with UK GDPR, including recognised international transfer mechanisms where required.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

unauthorised access;
accidental loss;
misuse;
alteration;
disclosure;
destruction.

While we take reasonable steps to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

fulfil orders;
provide customer support;
comply with tax and accounting obligations;
resolve disputes;
enforce legal agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Your Rights

Under UK GDPR, you may have the following rights:

Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Right to withdraw consent
Right to lodge a complaint with the Information Commissioner's Office (ICO)

Requests may be submitted by contacting us using the details below.

12. Cookies

Our website uses cookies and similar technologies to improve user experience and analyse website performance.

Further information is available in our Cookie Policy.

13. Children's Privacy

Our website is intended for businesses and individuals aged 18 or over.

We do not knowingly collect personal information from children.

If we become aware that we have received information relating to a child, we will delete it as soon as reasonably practicable.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

legal requirements;
our services;
technology;
business operations.

The latest version will always be published on our website with the revised effective date.

16. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:

Printie
A trading name of BRU Print and Packaging Limited

350 Essex Road
London
N1 3PD
United Kingdom

Email: privacy@printie.co

Company Number: 10886113

VAT Number: GB280768277